Q: Why should I hire a personal trainer or private teacher?

A: Our bodies are designed to adapt quickly and form lifelong habits. And we tend to stick with modalities we're good at: running, flexibility, etc.

A LYF private teacher or trainer designs your program based on your needs, goals and skill level. A 1:1 Personal LYF instructor:

  • addresses muscle imbalances and hard-to-break habits with corrective exercise, adjustments and cues
  • helps you reach your goals with tailored programming to avoid plateauing and tracks your progress
  • offers progressive (or regressive) exercise options to address different phases or movements
  • integrates SMR, stretching, activation and strengthening exercises in each physical modality we offer
  • provides motivation, accountability and encouragement to help surpass your goals and set new ones

If you have good body awareness and have no major injuries, you can apply to join our programs on a rolling basis. 

If you have special needs, injuries, have not strength trained for a prolonged period of time, or feel de-conditioned, please set up a 1:1 (private) DISCOVERY session with me first so I can assess your needs and level so we can find the appropriate program and modality for you. 

Q: None of the publicly listed time slots work for me. Do you have other new time slots?

Please contact us if the time you are looking for is not already on the schedule and/or you'd prefer to train out of another location in Manhattan or Brooklyn - or online!

Q: Does LYF offer 2:1 training? 

A: Yes! If you and your workout buddy have nearly identical fitness levels, goals and aligned schedules we can set up 2:1 training!

Q: How do I start my 1:1 or 2:1 program? 

A:  Fill out our LYF questionnaire here. We'll connect with you within 48 business hours to help you set up your program!

Q: Do you offer gift cards / certificates?

LYF now offers e-gift certificates good for all LYF services and branded goods (cannot be applied to non-LYF products at this time) so you can add them to your wish list or gift someone an amazing surprise!

LYF can customize the e-gift certificate image and slogan provided you own the rights to the image, etc.  Terms and conditions apply. 

Q: I can't find a LYF e-doc / video / newsletter in my inbox! What now? 

If you haven't received the email yet, first check your promotions, social, junk, etc. folders.

If you still cannot find it, contact us to ensure we have the correct email address. It may take some time before your email is officially delivered.

If you’ve done all of this and you still have not received your email yet, please respond to the original email thread with an update. 


REFERRALS

Q: Who can I refer to LYF? 

A: You'll earn a gift card for anyone you refer regardless of which service they select:

  • an individual
  • two other individuals with similar goals, fitness levels and schedules who are seeking 2:1 training together
  • a group seeking a private event/retreat or recurring classes/workshops or events
  • a company seeking a wellness service we offer

 The LYF LOVE referral program is only valid for referrals who actually join and become new LYF members. You will not earn credit for referring former members who re-join or for adding someone to your 2:1 DOUBLE LYF coaching sessions. 

Q: How can I refer a friend? 
You may refer a friend by completing the form on our referrals page.

Q: When do I receive the referral credit for my fried joining?
You should see your referral reward within 30 days of the day your friend joins. You must be an active member to receive referral rewards.

Q: How do I access my gift card? 

Check your inbox for an e-gift card with a specific code from LYF! 

Q: How can I use my LYF gift card? 

You may use LYF Gift Cards to pay for LYF-hosted services, events, workshops and retreats, unless otherwise specified on the sales page. You may not use the Gift Card to pay for physical products. 

Q: How can I use my LYF gift card? 
The Gift Card you receive for referring a friend must be used within 90 days of issuance and is non-transferable. This offer applies only to LYF services purchased via lavelleyogafit.com or directly from Caitlin Lavelle; this offer cannot be applied to services, events, workshops or retreats offered via other websites, studios, gyms, etc.

Q: What are the terms and conditions?

To qualify for a promo code, the referred person must (i) be a new customer, (ii) use a LYF generated referral code and (iii) make a LYF purchase through http://lavelleyogafit.com in an amount greater than the minimum amount specified in the referral offer prior to the promo code's expiration. This offer applies only to LYF services and cannot be applied to current or future LYF physical products or LYF affiliates' services or products.

Referring customers will receive a referral credit in their LYF account after the referral is confirmed and the referral credit is approved by a customer service member. Referring customers may only earn one referral credit per referred person. Referring customers may only spend one referral credit per purchase. In the event a referred person returns a purchased item and their lifetime order value decreases below the minimum purchase amount, the referral credit awarded to the referring customer will be rescinded. Customers may not refer anyone who has an existing or prior LYF account (including but not limited to the same or an alternate email address).
Promotions cannot be combined. Limit one promo code per order.

Any abuse of this offer, as determined by us in our sole discretion, may result in the rescission of the referring customer's referral credit and the referred person's promo code as well as both parties' inability to participate in this or future promotions. LYF reserves the right to, without limitation, deny a referral gift card to permanently disqualify anyone from the referrals program or terminate any individual's membership it believes is sending any spam (including but not limited to robotic, automated or programmed methods) or tampering with the functioning of or otherwise abusing the referrals program. Referral credit cannot be applied to previous purchases, and is not redeemable for cash. This referral program is subject to modification or termination at any time without notice in our sole discretion.

Q: What if I still have questions about referrals?

Email caitlin@lavelleyogafitness.com


POLICIES

  • Please arrive 5-10 minutes prior to LYF classes and sessions.
  • Classes and sessions start on time. You have a 5 minute grace period to enter class after the start time. LYF does not allow late access after the 5 minute grace period.
  • After class please wipe down your mat and properly store any and all LYF or studio props where they belong.
  • Feel free to bring a bottle of water and a small towel (it will get sweaty!).
  • Please silence your phone upon entering and do not bring into class.
  • LYF only accepts Credit/Debit cards or Venmo for payments. We do not accept cash, QuickPay, PayPal etc. 
  • All purchases are non-refundable & non-transferable.
  • Payment plans auto-renew as scheduled. Sessions and classes do not roll over except on a case-by-case medical emergency*. 
  • To cancel the remainder of your membership, you must provide written notice 30 days before next cycle via email to caitlin@lavelleyogafitness.com. Any billing dates within those 30 days will be automatically charged. 

NO-SHOWS & LATE CANCEL POLICY

 If you miss or cancel a LYF session or class within 24 hours of the start time, it will be forfeited. LYF apologizes but we cannot make any exceptions.

You can purchase and schedule 1:1 session(s) with Caitlin to make up for your missed class(es) and/or session(s).

If you have to defer out of a LYF membership for more than one week because of a medical emergency you'll receive an opportunity to access future programs so you can pick up where you left off*

*At LYF's discretion and pending a doctor's letter confirming any and all exercise is contraindicated, period of rest required AND a second letter clearing you to resume general exercise and recommendations for regressions. 


RETURN POLICY:

Our physical goods policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned including starter LYF kits, perishable goods, intimate or sanitary goods, etc.

NON-RETURNABLE ITEMS:

LYF sessions, events, workshops, or other services.

Downloadable services and/or products.

Gift cards and certificates.

LYF credits. 

Health and personal care items.

Starter LYF kits. 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) and at LYF's discretion. 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items and items listed above cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace physical items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at caitlin@lavelleyogafitness.com and send your item to the address provided to you by LYF. 

GIFTS

If the physical item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the physical item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will be notified of the return.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notifying you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us. 

SHIPPING

To return your product, first email caitlin@lavelleyogafitness.com to ensure the item is returnable.

You will be responsible for paying for your own shipping costs for returning your item. We don’t guarantee that we will receive your returned item. We recommend using a trackable shipping service or purchasing shipping insurance.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Shipping time it your exchanged product to reach you, may vary depending on your address.